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Terms of Service

Please read these terms carefully before using our email marketing platform and services.

Last updated: December 24, 2025

Agreement to Terms

By accessing and using Relay, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Service Overview
What Relay provides

Relay is a comprehensive email marketing and campaign management platform that enables businesses to create, manage, and analyze email marketing campaigns, manage contact lists, and track performance metrics.

Email Marketing

Campaign creation & delivery

Contact Management

List building & segmentation

Templates

Email design & customization

Analytics

Performance tracking

User Accounts and Registration
Your responsibilities and account requirements

Account Requirements

  • You must be at least 18 years old to create an account
  • You must provide accurate and complete registration information
  • You are responsible for maintaining the security of your account
  • You must notify us immediately of any unauthorized access
  • One person or legal entity may not maintain more than one free account

Account Responsibilities

  • Keep your login credentials confidential
  • Use strong passwords and enable two-factor authentication when available
  • Monitor your account for unauthorized activity
  • Comply with all applicable laws and regulations
Acceptable Use Policy
What you can and cannot do with our service

Permitted Uses

  • Legitimate business email marketing campaigns
  • Customer newsletters and communications
  • Event announcements and invitations
  • Product updates and notifications
  • Educational content and resources

Prohibited Uses

  • Sending spam or unsolicited emails
  • Promoting illegal activities or content
  • Harassment, threats, or abusive content
  • Adult content or services
  • Phishing or fraudulent activities
  • Malware, viruses, or harmful code
  • Copyright or trademark infringement
  • Hate speech or discriminatory content

Important

Violation of this policy may result in immediate account suspension or termination. We reserve the right to remove content and take appropriate action without prior notice.

Privacy and Data Protection
How we handle your data and privacy

Your privacy is important to us. Our data handling practices are detailed in our Privacy Policy.

Your Data Rights

  • You retain ownership of all data you upload to our platform
  • You can export your data at any time
  • You can request deletion of your data
  • We implement industry-standard security measures

Your Data Responsibilities

  • Ensure you have permission to email all contacts in your lists
  • Comply with anti-spam laws (CAN-SPAM, GDPR, etc.)
  • Include unsubscribe options in all marketing emails
  • Honor unsubscribe requests promptly
Payment Terms and Billing
Subscription plans, billing, and payment policies

Subscription Plans

  • Multiple plan tiers available
  • Monthly and annual billing options
  • Usage-based pricing for some features
  • Free trial available for new users

Billing Policies

  • Automatic recurring billing
  • Pro-rated charges for upgrades
  • No refunds for partial months
  • Payment due upon receipt

Payment Terms

  • Payment Methods: Credit cards, debit cards, and approved payment processors
  • Overdue Accounts: Service may be suspended for accounts 7+ days overdue
  • Failed Payments: Multiple retry attempts; account suspension after 3 failures
  • Refund Policy: 30-day money-back guarantee for annual plans
  • Price Changes: 30-day advance notice for existing subscribers
Service Availability and Support
Service level expectations and support policies

Service Availability

  • 99.9% uptime target
  • Scheduled maintenance windows
  • Emergency maintenance as needed
  • Status page for service updates

Customer Support

  • Email support for all users
  • Priority support for paid plans
  • Help documentation and guides
  • Community forums

Service Interruptions: We strive for maximum uptime but cannot guarantee uninterrupted service. We are not liable for temporary service interruptions or maintenance downtime.

Intellectual Property Rights
Ownership and usage rights

Our Rights

  • Relay platform, software, and technology
  • All trademarks, logos, and branding
  • Documentation, guides, and educational content
  • Templates and design elements provided by us

Your Rights

  • Content you create and upload (emails, images, etc.)
  • Your contact lists and customer data
  • Campaign content and designs you create
  • Your company trademarks and branding

License Grant

You grant us a limited, non-exclusive license to use your content solely for providing our services, including displaying your campaigns and analyzing performance data.

Limitation of Liability
Important legal limitations and disclaimers

DISCLAIMER: Our service is provided "as is" without warranties of any kind. We make no guarantees about service availability, email delivery rates, or campaign performance.

Liability Limitations

  • Our liability is limited to the amount you paid in the 12 months prior to the claim
  • We are not liable for indirect, incidental, or consequential damages
  • You are responsible for backing up your data
  • We are not responsible for third-party integrations or services
  • Email delivery depends on recipient servers and spam filters

Important: Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

Account Termination
How accounts can be terminated and what happens next

Termination by You

  • Cancel anytime through account settings
  • Access continues until end of billing period
  • Data export available for 30 days
  • No refunds for partial periods

Termination by Us

  • Policy violations
  • Non-payment after grace period
  • Abuse or misuse of service
  • Legal requirements

Post-Termination

  • Immediate loss of access to the platform
  • Data deletion after 30-day grace period
  • Outstanding invoices remain due
  • Certain provisions of these terms survive termination
Governing Law and Disputes
Legal jurisdiction and dispute resolution

Governing Law

These terms are governed by the laws of India, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of courts in Bangalore, India.

Dispute Resolution

  1. Initial contact with customer support
  2. Good faith negotiation between parties
  3. Mediation if negotiation fails
  4. Binding arbitration as final resort
Contact Information
How to reach us with questions or concerns

If you have questions about these Terms of Service, please contact us:

General Inquiries

[email protected]

Customer Support

[email protected]

Changes to These Terms
How we handle updates to our terms of service

We may update these Terms of Service from time to time. When we do, we will:

  • Post the updated terms on our website
  • Update the "Last updated" date
  • Send email notification for material changes
  • Provide 30 days notice for significant changes

Continued Use: Your continued use of our service after changes take effect constitutes acceptance of the new terms.

Effective Date: These Terms of Service are effective as of December 24, 2025 and will remain in effect except with respect to any changes in the future.