Logo

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 24, 2025
Overview
What you need to know about our privacy practices

Relay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing and campaign management platform.

Data Protection

Enterprise-grade security

User Control

You own your data

Compliance

GDPR & CCPA ready

Information We Collect
Types of data we collect and how we collect it

Personal Information

  • Name, email address, and contact information
  • Account credentials and authentication data
  • Profile information and preferences
  • Billing and payment information

Campaign and Contact Data

  • Email lists and contact information you upload
  • Email campaigns and templates you create
  • Campaign performance and analytics data
  • Email interaction data (opens, clicks, bounces)

Usage and Technical Data

  • IP address, browser type, and device information
  • Usage patterns and feature interactions
  • Log files and error reports
  • Cookies and similar tracking technologies
How We Use Your Information
The purposes for which we process your data

Service Delivery

  • Provide email marketing services
  • Process and deliver campaigns
  • Generate analytics and reports
  • Maintain account functionality

Communication

  • Send service notifications
  • Provide customer support
  • Share product updates
  • Process billing inquiries

Improvement

  • Analyze platform usage
  • Develop new features
  • Optimize performance
  • Conduct research

Legal Compliance

  • Comply with regulations
  • Prevent fraud and abuse
  • Enforce terms of service
  • Respond to legal requests
Data Sharing and Disclosure
When and how we share your information

Important

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information in these situations:

  • Service Providers: With trusted partners who help us deliver our services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize sharing
Data Security
How we protect your information

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

  • SSL/TLS encryption in transit
  • Data encryption at rest
  • Regular security audits
  • Access logging and monitoring

Organizational Measures

  • Limited access controls
  • Employee training programs
  • Data handling procedures
  • Incident response protocols
Your Privacy Rights
Control over your personal information

You have several rights regarding your personal information, depending on your location:

Access and Control

  • Access your personal data
  • Update or correct information
  • Download your data
  • Delete your account

Processing Rights

  • Restrict data processing
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise your rights: Contact us at [email protected] or use the privacy controls in your account settings.

Cookies and Tracking
How we use cookies and similar technologies

We use cookies and similar technologies to enhance your experience and analyze platform usage.

Essential Cookies

Required for basic functionality

Always Active

Analytics Cookies

Help us understand usage patterns

Optional

Preference Cookies

Remember your settings

Optional
Data Retention
How long we keep your information

We retain your information only as long as necessary to provide our services and comply with legal obligations.

Account DataDuration of account + 30 days
Campaign Data3 years after deletion
Analytics Data2 years (aggregated)
Support Tickets3 years
International Data Transfers
How we handle cross-border data transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

Transfer Safeguards:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by regulatory authorities
  • Privacy Shield certification (where applicable)
  • Binding Corporate Rules
Contact Us
How we handle cross-border data transfers

If you have questions about this Privacy Policy or our data practices, please contact us:

Email

[email protected]

Support

[email protected]

Data Protection Officer

For EU/UK residents: [email protected]

Policy Updates
How we handle changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Sending an email notification to your registered email address
  • Posting a notice on our platform
  • Updating the "Last updated" date at the top of this policy

Effective Date: This Privacy Policy is effective as of December 24, 2025 and will remain in effect except with respect to any changes in its provisions in the future.